1. Vocabulary
1.1.1 Develop the activities proposed in Tell me More for
this section. Go to http://www.tellmemorecampus.com/
1.1.2 Open your Market Leader book on page
97 and develop exercises A to C on internal communication.
A How do companies communicate with employees? What methods can you think
of?
How do companies communicate with employees?
the company communicates with
employees through meetings, bulletin board, and more by technology such as
e-mail almost always used in the gmail companies because there are various
applications to be an easy means of magnetic manipulate both the company and the
employee.
What methods can you think of?
1.
listen
2.
accept the feelings of another person
3.
put in place other
4.
ask
5.
be patient
6.
not compete with others
7.
be honest and help people
B How do companies communicate with words from the box
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Company intranet electronic face to face print workplace
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These days,
companies are spending more time and money on improving internal communication.
This is the communication which takes place inside an organization
.Communication will be downwards (from managers to junior staff),upwards
(from staff to managers) and across( between staff),as well as between
individuals and groups of people. There are
various channels which can be used .These can be divided into five main
areas:
1.
Print: paper-based communication ,e-g
magazines,newspapers.newsietters,letters,notes and messages
2.
Face to face : direct contact with other people,e.g.one-to-one meetings,
team meetings,forums,conferences,briefings
3.
Workplace: physical objects in the working environment or workspace,e.g.
notice boards, sings
4.
Electronic: communication using computers ,phones ,televisions
, etc.,,e.g. , DVD,email,voicemail,sms
messages, electronic newletters,conference calls
5.
Intranet :using social media to create an internal community
, e.g. posting profiles, writing blogs
and wikis , starting
discussion forums .etc. Many leaders write internal blogs. Employees may join
chat rooms, forums or message boards to post
ideas and comments or upload images and discuss with other employees around the world. They may also be able to download information from the
intranet.
Improvements in communication lead to better-inforned.happier and more
motivated employees, who will become more loyal to their company.
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C Match each of the
words in red in exercise B to one of these definitions
1.
Move information from a network to a pc
2.
Web page written by an individual company
Intranet
3.
Put information from a pc onto a network (2 words)
4.
Methods of communication Electronic
5.
Knowledge –sharing site Workplace
6.
Chances for people to discuss subjects Face
to face
7.
Meetings where information or instruction are given Workplace
1.1.3 Now open your Market Leader book on
page 105 and develop exercises A to C on company cultures.
A Different
companies have different cultures and ways of working. Complete these sentences
with the items in brackets. One of the items in each section cannot be used
Dress (uniforms, casual
Fridays, weekends clothes)
1.
We don’t have to wear business suits at the end of the week .My company has
a system of casual Fridays.
2.
In many banks, staff can’t can’t wear what they like . They have to wear uniforms
Timekeeping (flextime/part – time /shift work)
3.
For two weeks each month, I work at night .I can’t sleep during the day .I
hate flextime
4.
We have a shift work system in our office. Some people choose to
work from 9 a.m. to 5 p.m.; others work from 10 a.m. to 6 p.m.
Time off (childcare/annual leave /public holiday)
5.
I am so busy at the moment that I worked on New Year’s day, Which is a
(n) public holiday
6.
How many days’ annual leave do you get in your company?
Reporting procedures (written report / face to face/ e-mail)
7.
We often speak on the phone , but never face to face
8.
He uploads a(n) e-mail on
the company intranet each month
Types of meeting (informal/formal/social)
9.
Our department starts every day with a(n)
informal meeting. It is very relaxed
10. Companies have an Annual General Meeting (AGM) once a
year. It is a very social meeting, with a lot of people
Names (job title/first name/family names)
11. In some countries , the company culture is formal
.Staff use first name when they speak to each other
12. What’s your job title now? Are you chief executive?
B Would you like to
work for an organization which has:
1.
Uniforms?
2.
A lot of formal meetings?
3.
Casual Fridays?
4.
Flexible hours?
none of the four I like, but I
like my schedule that I have at work that is by turns that is easier and I have
more time on my personal stuff and organize more time for study and work and
personal life
C Match each phrase
(1-5) to its explanation (a-e)
Positive company culture….
1.
Empowers employees (c)
a) New ideas and change are welcome
2.
Supports innovation (a) b) Relationships between employees
And managers are open and
honest
3.
Is customers focused (d) c) Staff have a lot of control over their
Work
4.
Rewards good performance (e) d) The needs and wants of the
Customers always come first
5.
Encourages trust at all levels (b)
e) There is an incentive scheme for
Efficient employees
1.1.4 On page 113 of your Market Leader book,
develop exercises A to C on skills and abilities.
A Complete the first
part of the advertisement below with the verbs from the box. Use the words in
brackets to help you
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Cope with develop improve increase
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KARADA MODE PLC
EUROPEAN MANAGER
€95K +CAR
Are you the
person we are looking for?
We are looking
for a talented person for this position.in this exciting job,you will need
to:
1.
Lead a team of 25.(be in charge of)
2.
Cope withA new branch in Amsterdam .(start)
3.
train New
staff.(teach)
4.
increase
Sales in all markets.(make more)
5.
develop New
products.(create)
6.
improve
Communication between our head office and local branches.(make better)
7.
Set up
Strict deadlines and work well under pressure.(manage)
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B Complete the
second part of the advertisement with the verbs from the box
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Deal with manage
motivate organize plan
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THE PEARSON
In your present
job,you:
1.
plan A
large department in the clothing industry . (control)
2.
Deal with
Budgets,(think about the future)
3.
organize Sales
conferences and trade exhibitions .(arrange)
4.
manage Customers,
suppliers and their problems.(take action)
5.
motivate Employees and sales teams to get the best
results.(encourage)
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C Describe your role
in your present or a past job. Use the verbs from Exercises A and B
In my present job, T lead a
team of three
In my last job, I trained
staff to use the new it system
in my present job, I lead a
group of 7 people
in my present job, train new staff
in my present job, develop new
products everyday
in my last job, plan to have a
greater national recognition
in my present job, organize
conferences every 8 days to be always updated with the machines that manipulate
in my present job, motivate
the employer to do more innovative
1.2 Grammar
1.
1.2.1 Develop the
activities proposed in Tell me More for this section. Go to http://www.tellmemorecampus.com/
1.2.2 Open your Market
Leader book on pages 98 and 99: Develop exercises A to F of Language
Focus 1.
A Complete these sentences using sentences using the present continuous
form of the verbs in brackets
1.
Is Max coming to the meeting
tomorrow?(come)
2.
No, he is not in the office .He travelling on business al week.(travel)
3.
He is not comingback until next
Monday.(come)
B Complete this text
using the present continuous form of the verbs in brackets.
I’m meeting (meet) Mr Yamashiro next week .He is arriving (arrive) on Tuesday night.On Wednesday ,I am taking (take) him to the factory .I am
not seeing (not see) him on Thursday ,but I am driving (drive) him to the airport on Friday.
C Look at your
diary.Talk about three or four things you are doing next week
I’m attending a seminar on
Friday morning
I’m visiting friends at the
weekend
I'm jogging every day
I'm playing every 3 days in
the week with my friends
I'm taking my niece to school
I'm working this week
afternoon shift
D Complete these
sentences using going to
1.
The computers are very slow.What are we going to do about it?
2.
We are not going
to buy new computers.I think it’s too expensive
3.
We are going to upgrade
the software instead
E Listen to Janine
and Patrick talking about their plans for next year . Decide whether these
sentences these sentences about their plans are true(T) or false (F) .Correct
the false ones
1.
Janine is going to change her job .(T)
2.
She is going to do a curse (T)
3.
She is going to go abroad for her summer holiday (F)
not her, she does not plan to
travel out
4.
Patrick is going to change his job (F)
will not change the work
5.
He is going to move to a new house/flat (T)
6.
He is going to buy a new car
He is going to buy a new
motorbike
F Tick( ) the plans
below which are true for you .Add four more plans to each list
Fixed arrangement for next week intentions for next year
Go away for
the weekend () change jobs
Go on a
business trip Do a course
Attend a
meeting () Go abroad on holiday ()
Write a
report /an essay Move to a new house/flat ()
Entertain
business visitors () Do more exercise ()
1.2.3 Open your Market Leader book on page
101: Develop exercises A to E of Language Focus 2 (all
exercises can be developed individually).
A Work in pairs .Find the sentences with mistakes and correct them
1.
Desk phones
and desktop computer disappear in the next five years
Desk phones
and desktop computers will disappear
in the next five years
2.
Most
companies will be open for business 24/7
3.
As a result
,it not be easy for staff to have a good work-life balance
As a result
, it won't be easy for staff to have a good work -life balance
4.
I will think
most companies use social networking tools for internal communication
5.
In many big companies,
video conferencing will replace face to face meetings
6.
As a result
, managers no spend as much time traveling for work
as a result
, managers won't spend as much time traveling for work
7.
I no think
companies will use e-mail ,except for external communication
Do you agree with presictions?
if they agree with the predictions that are very consistent with what
happens today in most of us
B Work in
pairs .Make a list of three or four changes you think will happen in office
communication.Share your ideas with another pair
C Complete the
sentences below with future time expression from the box
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End
of five years’ in the next july
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1.
Sales of
luxury cars will double by next year
2.
I’ll send
you a copy of the report end of morning
3.
We’ll finish
the work before the in the next June
4.
I’ll be back
in the office july tomorrow
5.
We’ll finish
the work on the new building next five year
6.
In two
weeks the day after ,
we’ll review the budget
7.
We will need
to modernize our factory time two years
8.
Most people
will have a fast broadband
connection at home in tomorrow time
D Match the statement (1-5) to
the offers (a-e)
1.
I don’t have
a hard copy of the report (b) a) I’ll carry one for you
2.
I can’t find
Sara’s address (e) b) I’ll print it out for you
3.
I think it’s
time to go home (a) c) I’ll get a drink from the
machine
4.
These boxes
are so heavy (d)
d) I’ll give you a lift to the station
5.
I’m very thirsty (C) e) I’ll e-mail it to you
1.2.4 Now go over exercises A to C on page 107 of your Market
Leader book about the use of should/shouldn’t.
A Complete the
sentences below using shouldn’t and phrase from the box
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Speak to our
boss buy an expensive computer
system be late
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1.
Our online business is bad
We should
develop a better website
2.
Our team is working too many hours
We should stay three days
3.
The meeting is very important
We shouldn't be late
4.
She wants to visit a lot of customers in Spain
We should speak to our boss
5.
We have to control our costs
We shouldn't buy a expensive computer system
B Give the opposite
advice by using Should,Shouldn’t or I don’t think
1.
I think he should get a salary increase
I don’t think he should get a
salary increase
2.
I think we should launch the new product now
i don't i think we should
launch the new product now
3.
She shouldn’t take every customer complaint seriously
She should take every customer
complaint seriously
4.
I think staff should fly economy on
every trip
i don't i think staff should
fly economy on every trip
C Work In pairs
.Your colleague is going on a business trip . Take turns to ask for and give
advice using the notes below
A: I’m going on a business
trip. Do you have any advice?
B:ou shouldn’t stay in an
expensive hotel
A:it should keep all your
receipts for travel and restaurants
B:it should take plenty of
business cants
A: it shouldn't arrange a lot of appointments on
the same day
B:it shouldn't be late for
appointments
A: it Should write a short
report after each meeting
B: it Should keep all your
receipts for travel and restaurants
1.
Stay in an expensive hotel . X
2.
Take plenty of business cants.:)
3.
Arrange a lot of appointments on the same day.X
4.
Be late for appointments.X
5.
Write a short report after each meeting.:)
6.
Keep all your receipts for travel and restaurants . :)
1.2.5 Develop exercises A to E on page 109 of your Market
Leader book about the use of could/would.
A These questions
were asked on a plane journey.Decide whether they were asked by the flight
attendant (F) or the passenger (P)
1.
Could I have another drink, please? (P)
2.
Would you like a newspaper? (F)
3.
Could you show me how to turn on the light ,please? (P)
4.
Would you like another drink? (F)
5.
Could I have some mineral water ,please? (P)
6.
Would you like coffee or tea?(F)
7.
Could you fasten your seat belt, please? (F)
8.
Could you help me find the movie channel ,please? (P)
B Which of the
questions in Exercise A are offers, and which are requests?
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OFFERS
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REQUESTS
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Would you like a
newspaper?
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Could I have
another drink, please?
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Would you like
another drink?
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Could you show
me how to turn on the light ,please?
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|
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Would you like
coffee or tea?
|
Could I have
some mineral water ,please?
|
|
|
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Could you fasten
your seat belt, please?
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|
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Could you help
me find the movie channel, please?
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C you are at a hotel reception desk. Use the verbs in brackets to make polite requests
1.
You need a map of the city.(have) Could I have a map of the city, please?
2.
You want to go to a good restaurant .(recommend)
Could you recommend a good
restaurant ,please?
3.
You didn’t hear that.(say)
Could you say that
again,please?
4.
You want a photocopy of a document.(copy)
Could you copy this document
for me, please?
5.
You want your bill.(have)
Could I have my bill?
6.
You want a taxi(call)
Could you call me a
taxi,please?
D listen to the
request in Exercise C to check
E Listen again. How does the other person reply?
1.2.6 Complete exercises A to E on page 114 and A and B on
page 117 of your Market Leader book.
Pag 114
A Complete these sentences with the present
perfect form of the verbs in brackets
1.
I have given (give) two presentations this month
2.
I have not sent (not
send) any e-mails today
3.
He has changed (change) jobs recently
4.
Magda has been (be)
away on business al week
5.
They have not had (not have) any experience in negotiating
B Match the job
interview questions (1-5) to their answers (a-e)
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1.
How many jobs have you had since leaving university?
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(E)
|
1.
I now have more responsibility and I plan the sales strategy for the team
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2.
Why have you changed jobs so often ?
|
(C)
|
3.
Well,I lead the sales team.I’m also chairperson of a local business
association
|
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4.
What have you done that shows leadership?
|
(b)
|
5.
I wanted to get experience of sales in different industries
|
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6.
In What ways has your job changed since you joined the company ?
|
(a)
|
7.
Well,the boss in my last company wasn’t very easy to work with
|
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8.
Have you ever worked with a difficult person?
|
(d)
|
9.
I’ve worked for six companies
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C Now listen and
check your answers
D Complete these
interview questions the present perfect form of the verbs in brackets
1.
How have you changed (you change) over the last five years?
2.
What software programs you used (you use) reentry?
3.
What have you learned (you learn) from your other jobs?
4.
What sort of problems you had (you have) to deal with?
5.
What part of your job you enjoyed (you
enjoy) the most?
6.
Which countries you
visited (you visit)for work/study?
E Work in pairs .Ask
and answer the questions in exercise D
1.
How have you changed (you change) over the last five years?
I have grown more as a person,
and I have achieved so far as q in the 5 years I've been in the business as
buying my material things and continue my studies I've met so far
2.
What software programs you used (you use) reentry?
I really like the program cmap
tools, excel, tell me more I practice so far
3.
What have you learned
(you learn) from your other jobs?
Ask more responsible, have new
knowledge and to be more innovative so give a new perspective to the company in
which I am
4.
What sort of problems you had (you have) to deal with?
not so far in the business I
had no problems, very common with my fellow
5.
What part of your job you enjoyed (you enjoy) the most?
as I'm in office right now
it's ceramic decorator, but I do not dislike what I've been through that I find
very cool
6.
Which countries you
visited (you visit)for
work/study?
Well I have not gone away at
work and in the studio
Pag 117
A Read this profile about
Martin Reed’s career. Choose the past simple or the present perfect form of the
verbs to complete it.
I think had/have had an
interesting career. I studied /have studied at oxford University from
1997 to 2000.Then I applied /
have applied for jobs abroad. I worked / have worked in Hong Kong for
three years, and then I came/have come to japan in January 2004.I have
been/was here form more than eight years and I still love it .I’ll never go
back to the UK.
During my career, I did /have
done a number of different jobs,too.i sad /have sold computer software
in Hong Kong.I taught /have taught English for my first year in
japan.Since then , I ran/have run
my own training company .it is very successful
B tick () the
expressions below that you can use to complete this sentence .
Mr. Kato has been very busy….
This week () for the last
two weeks ()
Last week yesterday
Since Monday () Today()
Last month recently
Two weeks ago
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